WoltLab Cloud Ticketsystem: Internal Notes 5.5.0

This product requires the base product WoltLab Suite: Ticket System.

With these extensions it is possible to create responses that are only visible to internal staff.

This plugin allows support to mark a response as an "internal note". Internal notes are only visible in the ticket with proper permission and are displayed differently to stand out from normal responses.

Functions at a glance

  • Possibility to mark a reply as "internal note"
  • Special display of internal notes in both simple and advanced view
  • Internal notes are only displayed with appropriate permission

Quick guide:

  1. Permissions:
    Edit user group -> Moderative permissions -> Ticket system
    » Can create internal notes
    » Can see internal notes
  2. Mark reply as internal
    The button is located right next to the Abenden button when replying

Required package

WoltLab Cloud
File
WoltLab Suite: Ticket System
An comfortable ticket system for reporting support tickets and software bugs.
Darkwood.Design

Images

Like 2

  • Hey, funktioniert das auch in normalen Themen?

    Liebe Grüße

  • Interne Notizen von Administratoren können von normalen Usern eingesehen werden, wenn man mit der Maus über den Tickettitel fährt. Außerdem erhalten User die Meldung, dass eine neue Antwort im Ticket eingegangen ist, obwohl es eine interne Notiz für die Administration ist. Könnte man das beheben?

    • Danke für die Meldung. Das wird schnellstmöglich behoben.

    • Nachtrag. Behoben mit dem nächsten Ticketsystem-Update.

      Thanks 1

    • Klasse, danke für die schnelle Rückmeldung und gute Arbeit!

      Thanks 1

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