garbled symbols everywhere - what have I broken?

Moonclamp · Nov 7th 2017

I've just changed my directory structure by moving my entire installation up a level.

I'm now getting this garbled mess everywhere except the ACP:

What have I done, and can I mend it?

jens1o · Nov 7th 2017

Could you try to disable the so-called `GZIP Compression` via the acp?

Moonclamp · Nov 7th 2017

I think all my templates have gone

Moonclamp · Nov 7th 2017

Quote from jens1o

Could you try to disable the so-called `GZIP Compression` via the acp?

Done that - no change.

jens1o · Nov 7th 2017

Quote from Moonclamp

I think all my templates have gone

Did you done anything special prior to this outcome? Could you share the link to your site? This sounds pretty weird, because it shouldn't affect it.

Moonclamp · Nov 7th 2017

Quote from jens1o

Did you done anything special prior to this outcome? Could you share the link to your site?

I had the site in a directory called /b/ while I migrated the data - everything worked and so I updated the paths in the acp and moved it all up into the root. Nothing else.

I don't want to share the site for privacy reasons - I don't want anyone to follow me here. But it won't make a difference, there's nothing to see,

**Alexander Ebert** · Nov 7th 2017

Quote from Moonclamp

I think all my templates have gone

Why do you think that they're gone? Also, are there any errors reported in the ACP (Hint: Use the ACP search to quickly find menu items).

jens1o · Nov 7th 2017

Quote from Moonclamp

I don't want to share the site for privacy reasons - I don't want anyone to follow me here. But it won't make a difference, there's nothing to see,

Well, then I can't check something on my own, but only give general advice(s).

Could you check both the PHP and the Webserver Log?

Moonclamp · Nov 7th 2017

Quote from Alexander Ebert

Why do you think that they're gone? Also, are there any errors reported in the ACP (Hint: Use the ACP search to quickly find menu items).

This is the error message that prompted me to check the templates:

Requested URL: /forum/

Referrer

Error Message: Unable to find template 'header'

Type: wcf\system\exception\SystemException

File (Line): /var/www/vhosts/*****.com/httpdocs/lib/system/template/TemplateEngine.class.php (350)

Stacktrace

/var/www/vhosts/ukhippy.com/httpdocs/lib/system/template/TemplateScriptingCompiler.class.php (823): wcf\system\template\TemplateEngine->getSourceFilename(…)
/var/www/vhosts/ukhippy.com/httpdocs/lib/system/template/TemplateScriptingCompiler.class.php (362): wcf\system\template\TemplateScriptingCompiler->compileIncludeTag(…)
/var/www/vhosts/ukhippy.com/httpdocs/lib/system/template/TemplateScriptingCompiler.class.php (249): wcf\system\template\TemplateScriptingCompiler->compileTag(…)
/var/www/vhosts/ukhippy.com/httpdocs/lib/system/template/TemplateCompiler.class.php (28): wcf\system\template\TemplateScriptingCompiler->compileString(…)
/var/www/vhosts/ukhippy.com/httpdocs/lib/system/template/TemplateEngine.class.php (459): wcf\system\template\TemplateCompiler->compile(…)
/var/www/vhosts/ukhippy.com/httpdocs/lib/system/template/TemplateEngine.class.php (314): wcf\system\template\TemplateEngine->compileTemplate(…)
/var/www/vhosts/ukhippy.com/httpdocs/lib/page/AbstractPage.class.php (308): wcf\system\template\TemplateEngine->display(…)
/var/www/vhosts/ukhippy.com/httpdocs/lib/page/AbstractPage.class.php (103): wcf\page\AbstractPage->show(…)
/var/www/vhosts/ukhippy.com/httpdocs/lib/system/request/Request.class.php (83): wcf\page\AbstractPage->__run(…)
/var/www/vhosts/ukhippy.com/httpdocs/lib/system/request/RequestHandler.class.php (94): wcf\system\request\Request->execute(…)
/var/www/vhosts/ukhippy.com/httpdocs/forum/index.php (9): wcf\system\request\RequestHandler->handle(…)

Tue, 07 Nov 2017 16:04:55 +0000
Message: Unable to find template 'header'
PHP version: 5.6.32
WoltLab Suite version: 3.0.10
Request URI: /forum/
Referrer: 
User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/61.0.3163.100 Safari/537.36
Peak Memory Usage: 5101688/134217728
======
Error Class: wcf\system\exception\SystemException
Error Message: Unable to find template 'header'
Error Code: 0
File: /var/www/vhosts/*****.com/httpdocs/lib/system/template/TemplateEngine.class.php (350)
Extra Information: -
Stack Trace: [{"file":"\/var\/www\/vhosts\/ukhippy.com\/httpdocs\/lib\/system\/template\/TemplateScriptingCompiler.class.php","line":823,"function":"getSourceFilename","class":"wcf\\system\\template\\TemplateEngine","type":"->","args":["header","wcf"]},{"file":"\/var\/www\/vhosts\/ukhippy.com\/httpdocs\/lib\/system\/template\/TemplateScriptingCompiler.class.php","line":362,"function":"compileIncludeTag","class":"wcf\\system\\template\\TemplateScriptingCompiler","type":"->","args":[" file='header'","boardList",{"application":"[redacted]","data":"[redacted]","filename":"[redacted]"}]},{"file":"\/var\/www\/vhosts\/ukhippy.com\/httpdocs\/lib\/system\/template\/TemplateScriptingCompiler.class.php","line":249,"function":"compileTag","class":"wcf\\system\\template\\TemplateScriptingCompiler","type":"->","args":["include file='header'","boardList",{"application":"[redacted]","data":"[redacted]","filename":"[redacted]"}]},{"file":"\/var\/www\/vhosts\/ukhippy.com\/httpdocs\/lib\/system\/template\/TemplateCompiler.class.php","line":28,"function":"compileString","class":"wcf\\system\\template\\TemplateScriptingCompiler","type":"->","args":["boardList","{capture assign='headContent'}\r\n\t{if $__wcf->getUser()->userID}\r\n\t\t<link rel=\"alternate\" type=\"application\/rss+xml\" title=\"{lang}wcf.global.button.rss{\/lang}\" href=\"{link application='wbb' controller='BoardFeed' appendSession=false}at={@$__wcf->getUser()->userID}-{@$__wcf->getUser()->accessToken}{\/link}\">\r\n\t{else}\r\n\t\t<link rel=\"alternate\" type=\"application\/rss+xml\" title=\"{lang}wcf.global.button.rss{\/lang}\" href=\"{link application='wbb' controller='BoardFeed' appendSession=false}{\/link}\">\r\n\t{\/if}\r\n{\/capture}\r\n\r\n{capture assign='headerNavigation'}\r\n\t<li><a rel=\"alternate\" href=\"{if $__wcf->getUser()->userID}{link application='wbb' controller='BoardFeed' appendSession=false}at={@$__wcf->getUser()->userID}-{@$__wcf->getUser()->accessToken}{\/link}{else}{link application='wbb' controller='BoardFeed' appendSession=false}{\/link}{\/if}\" title=\"{lang}wcf.global.button.rss{\/lang}\" class=\"jsTooltip\"><span class=\"icon icon16 fa-rss\"><\/span> <span class=\"invisible\">{lang}wcf.global.button.rss{\/lang}<\/span><\/a><\/li>\r\n\t<li class=\"jsOnly\"><a href=\"#\" title=\"{lang}wbb.index.markAsRead{\/lang}\" class=\"markAllAsReadButton jsTooltip\"><span class=\"icon icon16 fa-check\"><\/span> <span class=\"invisible\">{lang}wbb.index.markAsRead{\/lang}<\/span><\/a><\/li>\r\n\t\r\n\t{if WBB_MODULE_IGNORE_BOARDS && $__wcf->user->userID}\r\n\t\t<li class=\"jsOnly\"><a href=\"#\" title=\"{lang}wbb.index.ignoreBoards{\/lang}\" class=\"ignoreBoardsButton jsTooltip\"><span class=\"icon icon16 fa-eye-slash\"><\/span> <span class=\"invisible\">{lang}wbb.index.ignoreBoards{\/lang}<\/span><\/a><\/li>\r\n\t{\/if}\r\n{\/capture}\r\n\r\n{include file='header'}\r\n\r\n{include file='boardNodeListContainer' application='wbb'}\r\n\r\n{hascontent}\r\n\t<footer class=\"contentFooter\">\r\n\t\t<nav class=\"contentFooterNavigation\">\r\n\t\t\t<ul>\r\n\t\t\t\t{content}{event name='contentFooterNavigation'}{\/content}\r\n\t\t\t<\/ul>\r\n\t\t<\/nav>\r\n\t<\/footer>\r\n{\/hascontent}\r\n\r\n{capture assign='footerBoxes'}\r\n\t{if WBB_INDEX_ENABLE_STATS}\r\n\t\t<section class=\"box\">\r\n\t\t\t<h2 class=\"boxTitle\">{lang}wbb.index.stats{\/lang}<\/h2>\r\n\t\t\t\r\n\t\t\t<div class=\"boxContent\">\r\n\t\t\t\t{lang}wbb.index.stats.detail{\/lang}\r\n\t\t\t<\/div>\r\n\t\t<\/section>\r\n\t{\/if}\r\n\t\r\n\t{event name='infoBoxes'}\r\n{\/capture}\r\n\r\n<script data-relocate=\"true\">\r\n\t$(function() {\r\n\t\tWCF.Language.addObject({\r\n\t\t\t'wbb.index.ignoreBoards': '{lang}wbb.index.ignoreBoards{\/lang}'\r\n\t\t});\r\n\t\tnew WBB.Board.MarkAllAsRead();\r\n\t\tnew WBB.Board.IgnoreBoards();\r\n\t});\r\n\t\r\n\trequire(['WoltLabSuite\/Forum\/Ui\/Mobile'], function(WbbUiMobile) {\r\n\t\tWbbUiMobile.init();\r\n\t});\r\n<\/script>\r\n\r\n{include file='footer'}\r\n",{"application":"[redacted]","data":"[redacted]","filename":"[redacted]"}]},{"file":"\/var\/www\/vhosts\/ukhippy.com\/httpdocs\/lib\/system\/template\/TemplateEngine.class.php","line":459,"function":"compile","class":"wcf\\system\\template\\TemplateCompiler","type":"->","args":["boardList","{capture assign='headContent'}\r\n\t{if $__wcf->getUser()->userID}\r\n\t\t<link rel=\"alternate\" type=\"application\/rss+xml\" title=\"{lang}wcf.global.button.rss{\/lang}\" href=\"{link application='wbb' controller='BoardFeed' appendSession=false}at={@$__wcf->getUser()->userID}-{@$__wcf->getUser()->accessToken}{\/link}\">\r\n\t{else}\r\n\t\t<link rel=\"alternate\" type=\"application\/rss+xml\" title=\"{lang}wcf.global.button.rss{\/lang}\" href=\"{link application='wbb' controller='BoardFeed' appendSession=false}{\/link}\">\r\n\t{\/if}\r\n{\/capture}\r\n\r\n{capture assign='headerNavigation'}\r\n\t<li><a rel=\"alternate\" href=\"{if $__wcf->getUser()->userID}{link application='wbb' controller='BoardFeed' appendSession=false}at={@$__wcf->getUser()->userID}-{@$__wcf->getUser()->accessToken}{\/link}{else}{link application='wbb' controller='BoardFeed' appendSession=false}{\/link}{\/if}\" title=\"{lang}wcf.global.button.rss{\/lang}\" class=\"jsTooltip\"><span class=\"icon icon16 fa-rss\"><\/span> <span class=\"invisible\">{lang}wcf.global.button.rss{\/lang}<\/span><\/a><\/li>\r\n\t<li class=\"jsOnly\"><a href=\"#\" title=\"{lang}wbb.index.markAsRead{\/lang}\" class=\"markAllAsReadButton jsTooltip\"><span class=\"icon icon16 fa-check\"><\/span> <span class=\"invisible\">{lang}wbb.index.markAsRead{\/lang}<\/span><\/a><\/li>\r\n\t\r\n\t{if WBB_MODULE_IGNORE_BOARDS && $__wcf->user->userID}\r\n\t\t<li class=\"jsOnly\"><a href=\"#\" title=\"{lang}wbb.index.ignoreBoards{\/lang}\" class=\"ignoreBoardsButton jsTooltip\"><span class=\"icon icon16 fa-eye-slash\"><\/span> <span class=\"invisible\">{lang}wbb.index.ignoreBoards{\/lang}<\/span><\/a><\/li>\r\n\t{\/if}\r\n{\/capture}\r\n\r\n{include file='header'}\r\n\r\n{include file='boardNodeListContainer' application='wbb'}\r\n\r\n{hascontent}\r\n\t<footer class=\"contentFooter\">\r\n\t\t<nav class=\"contentFooterNavigation\">\r\n\t\t\t<ul>\r\n\t\t\t\t{content}{event name='contentFooterNavigation'}{\/content}\r\n\t\t\t<\/ul>\r\n\t\t<\/nav>\r\n\t<\/footer>\r\n{\/hascontent}\r\n\r\n{capture assign='footerBoxes'}\r\n\t{if WBB_INDEX_ENABLE_STATS}\r\n\t\t<section class=\"box\">\r\n\t\t\t<h2 class=\"boxTitle\">{lang}wbb.index.stats{\/lang}<\/h2>\r\n\t\t\t\r\n\t\t\t<div class=\"boxContent\">\r\n\t\t\t\t{lang}wbb.index.stats.detail{\/lang}\r\n\t\t\t<\/div>\r\n\t\t<\/section>\r\n\t{\/if}\r\n\t\r\n\t{event name='infoBoxes'}\r\n{\/capture}\r\n\r\n<script data-relocate=\"true\">\r\n\t$(function() {\r\n\t\tWCF.Language.addObject({\r\n\t\t\t'wbb.index.ignoreBoards': '{lang}wbb.index.ignoreBoards{\/lang}'\r\n\t\t});\r\n\t\tnew WBB.Board.MarkAllAsRead();\r\n\t\tnew WBB.Board.IgnoreBoards();\r\n\t});\r\n\t\r\n\trequire(['WoltLabSuite\/Forum\/Ui\/Mobile'], function(WbbUiMobile) {\r\n\t\tWbbUiMobile.init();\r\n\t});\r\n<\/script>\r\n\r\n{include file='footer'}\r\n","\/var\/www\/vhosts\/ukhippy.com\/httpdocs\/templates\/compiled\/2_wbb_1_boardList.php",{"application":"[redacted]","data":"[redacted]","filename":"[redacted]"}]},{"file":"\/var\/www\/vhosts\/ukhippy.com\/httpdocs\/lib\/system\/template\/TemplateEngine.class.php","line":314,"function":"compileTemplate","class":"wcf\\system\\template\\TemplateEngine","type":"->","args":["boardList","\/var\/www\/vhosts\/ukhippy.com\/httpdocs\/forum\/templates\/boardList.tpl","\/var\/www\/vhosts\/ukhippy.com\/httpdocs\/templates\/compiled\/2_wbb_1_boardList.php",{"application":"[redacted]","data":"[redacted]","filename":"[redacted]"}]},{"file":"\/var\/www\/vhosts\/ukhippy.com\/httpdocs\/lib\/page\/AbstractPage.class.php","line":308,"function":"display","class":"wcf\\system\\template\\TemplateEngine","type":"->","args":["boardList","wbb"]},{"file":"\/var\/www\/vhosts\/ukhippy.com\/httpdocs\/lib\/page\/AbstractPage.class.php","line":103,"function":"show","class":"wcf\\page\\AbstractPage","type":"->","args":[]},{"file":"\/var\/www\/vhosts\/ukhippy.com\/httpdocs\/lib\/system\/request\/Request.class.php","line":83,"function":"__run","class":"wcf\\page\\AbstractPage","type":"->","args":[]},{"file":"\/var\/www\/vhosts\/ukhippy.com\/httpdocs\/lib\/system\/request\/RequestHandler.class.php","line":94,"function":"execute","class":"wcf\\system\\request\\Request","type":"->","args":[]},{"file":"\/var\/www\/vhosts\/ukhippy.com\/httpdocs\/forum\/index.php","line":9,"function":"handle","class":"wcf\\system\\request\\RequestHandler","type":"->","args":["wbb"]}]

The templates all seem to be in the correct directories (looking at ftp) but for some reason they're all empty in the acp

jens1o · Nov 7th 2017

Referring to Moving the "notices" section: Did you changed the template header before(or any other templates)? Could you restore anything(most of the time, edit the default style and select the default Template group). (I'm guessing here)

Moonclamp · Nov 7th 2017

Quote from jens1o

Referring to Moving the "notices" section: Did you changed the template header before(or any other templates)? Could you restore anything(most of the time, edit the default style and select the default Template group). (I'm guessing here)

I duplicated the template as per instructions, but I didn't modify the original. Everything was working fine prior to the directory move.

I've noticed that not all of them have vanished however.

I'm going to try reverting to the default

Moonclamp · Nov 7th 2017

OK that didn't work.

It's like the tpl files are there, but the database isn't mapping to them properly - like I need to update the path somewhere else perhaps.

jens1o · Nov 7th 2017

Did you moved the installation like described in the manual?

Moonclamp · Nov 7th 2017

Yes, I followed the instructions.

**Alexander Ebert** · Nov 7th 2017

Quote from Moonclamp

Yes, I followed the instructions.

Is there any chance that you've missed/overlooked something? It should work if everything was done according to the guide and especially the missing template shouldn't be a thing because this is directly related to the actual files and has nothing to do with the database.

You may want to consider submitting a ticket via "My Account" and provide us with ACP and FTP credentials, then we could look into it ourselves and figure it out. It's quite late already, so it might take until tomorrow before it gets taken care of though.

Moonclamp · Nov 7th 2017

Quote from Alexander Ebert

Is there any chance that you've missed/overlooked something? It should work if everything was done according to the guide and especially the missing template shouldn't be a thing because this is directly related to the actual files and has nothing to do with the database.

You may want to consider submitting a ticket via "My Account" and provide us with ACP and FTP credentials, then we could look into it ourselves and figure it out. It's quite late already, so it might take until tomorrow before it gets taken care of though.

I realised that I missed the section on changing the "wcf1_package" entry, but checking phpMyadmin now it seems to be correct.

Caribe_Soy · Nov 7th 2017

I get those characters when there is some error, e.g. not defining a variable in the style editor, unclosed blocks, or errors in the templates, so it should be something related with the error output, since the normal error message is not displayed in the frontend. I must say I can't reproduce it in localhost but in a shared hosting

Moonclamp · Nov 7th 2017

Quote from Caribe_Soy

I get those characters when there is some error, e.g. not defining a variable in the style editor, unclosed blocks, or errors in the templates, so it should be something related with the error output, since the normal error message is not displayed in the frontend. I must say I can't reproduce it in localhost but in a shared hosting

I'm on a VPS - I can see that the standard header template is empty, but it exists in my file structure.

Moonclamp · Nov 7th 2017

I've opened a ticket

Moonclamp · Nov 7th 2017

Just looking in the ftp folders and noticed that templates was in /templates/templates -- I have no idea why that should have happened (unless tech support is doing something that I'm unaware of or I did it in my panicking) . Anyway, reverted that.

Also deleted my custom header template just in case that was causing the issue

The problem is still there

garbled symbols everywhere - what have I broken?

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