Need help, site down this morning....

  • I have no idea how to fix this. Please help me as soon as possible... Thanks so much
    Fatal error: An error occured. Sorry.
    Information:


    ID: 183b2a261d23e2f708ca7eafceaf898e2e5aebe2
    Please send the ID above to the site administrator.
    The error message can be looked up at “ACP » Logs » Errors”.

  • I will pay for help if I need to . I just need to bring the site back up as quick as possible... Thanks...

  • how do i get there. When I go to site it gives me this error.
    I apologize if I am overlooking something . Just in a panic right now

  • Are you able to access Admin Control Panel ? If yes, under logs, check what happened actually.

    Smile , it's good for health

  • I am copying the log folder to my desktop now. I will do a screenshot of the files that are in the log folder and post it here.

  • the site is slingshotinfo.com. If someone can hep me I can pay you for your time.. It is the worst time (not that there is a good time) for this to happen I have been out of town and I haven't made a backup in a few weeks and you all know how bad that can be,. I am hoping it just something that has changed in the last hour.


    I woke up to a hundred text messages saying the site was down...

  • <<<<<<<<ac391271aeae711fa0fb912366e3be8fd9508f7a<<<<
    Tue, 16 Aug 2016 12:12:55 +0000
    Message: Connecting to MySQL server 'db621345947.db.1and1.com' failed:
    SQLSTATE[HY000] [2002] Connection refused
    File: /homepages/24/d621337862/htdocs/wcf/lib/system/database/MySQLDatabase.class.php (46)
    PHP version: 5.5.38
    WCF version: 2.1.11 (Typhoon)
    Request URI: /
    Referrer:
    User-Agent: Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/52.0.2743.116 Safari/537.36
    Information: "<b>sql type:<\/b> wcf\\system\\database\\MySQLDatabase<br \/><b>sql error:<\/b> <br \/><b>sql error number:<\/b> 0<br \/><b>sql version:<\/b> unknown<br \/>"
    Stacktrace:
    #0 /homepages/24/d621337862/htdocs/wcf/lib/system/database/Database.class.php(107): wcf\system\database\MySQLDatabase->connect()
    #1 /homepages/24/d621337862/htdocs/wcf/lib/system/WCF.class.php(324): wcf\system\database\Database->__construct(...)
    #2 /homepages/24/d621337862/htdocs/wcf/lib/system/WCF.class.php(141): wcf\system\WCF->initDB()
    #3 /homepages/24/d621337862/htdocs/wcf/global.php(25): wcf\system\WCF->__construct()
    #4 /homepages/24/d621337862/htdocs/global.php(13): require_once('/homepages/24/d...')
    #5 /homepages/24/d621337862/htdocs/index.php(9): require_once('/homepages/24/d...')
    #6 {main}
    <<<<


    <<<<<<<<9e4a1ff4f3df32212037406a71ecea15f5895630<<<<
    Tue, 16 Aug 2016 12:12:55 +0000
    Message: Connecting to MySQL server 'db621345947.db.1and1.com' failed:
    SQLSTATE[HY000] [2002] Connection refused
    File: /homepages/24/d621337862/htdocs/wcf/lib/system/database/MySQLDatabase.class.php (46)
    PHP version: 5.5.38
    WCF version: 2.1.11 (Typhoon)
    Request URI: /index.php?thread/1517-trip-coming-up/&postID=39446
    Referrer:
    User-Agent: Mozilla/5.0 (Linux; Android 6.0.1; Nexus 5X Build/MMB29P) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/41.0.2272.96 Mobile Safari/537.36 (compatible; Googlebot/2.1; +http://www.google.com/bot.html)
    Information: "<b>sql type:<\/b> wcf\\system\\database\\MySQLDatabase<br \/><b>sql error:<\/b> <br \/><b>sql error number:<\/b> 0<br \/><b>sql version:<\/b> unknown<br \/>"
    Stacktrace:
    #0 /homepages/24/d621337862/htdocs/wcf/lib/system/database/Database.class.php(107): wcf\system\database\MySQLDatabase->connect()
    #1 /homepages/24/d621337862/htdocs/wcf/lib/system/WCF.class.php(324): wcf\system\database\Database->__construct(...)
    #2 /homepages/24/d621337862/htdocs/wcf/lib/system/WCF.class.php(141): wcf\system\WCF->initDB()
    #3 /homepages/24/d621337862/htdocs/wcf/global.php(25): wcf\system\WCF->__construct()
    #4 /homepages/24/d621337862/htdocs/global.php(13): require_once('/homepages/24/d...')
    #5 /homepages/24/d621337862/htdocs/index.php(9): require_once('/homepages/24/d...')
    #6 {main}
    <<<<


    <<<<<<<<69d43a18e6aad9d7f40bb7028f96106af0bd41c0<<<<
    Tue, 16 Aug 2016 12:13:08 +0000
    Message: Connecting to MySQL server 'db621345947.db.1and1.com' failed:
    SQLSTATE[HY000] [2002] Connection refused
    File: /homepages/24/d621337862/htdocs/wcf/lib/system/database/MySQLDatabase.class.php (46)
    PHP version: 5.5.38
    WCF version: 2.1.11 (Typhoon)
    Request URI: /index.php?thread/1562-one-is-29-99-and-the-other-is-36-99-yep-another-oil-question/
    Referrer: http://slingshotinfo.com/
    User-Agent: Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/39.0.2171.95 Safari/537.36 OPR/26.0.1656.60
    Information: "<b>sql type:<\/b> wcf\\system\\database\\MySQLDatabase<br \/><b>sql error:<\/b> <br \/><b>sql error number:<\/b> 0<br \/><b>sql version:<\/b> unknown<br \/>"
    Stacktrace:
    #0 /homepages/24/d621337862/htdocs/wcf/lib/system/database/Database.class.php(107): wcf\system\database\MySQLDatabase->connect()
    #1 /homepages/24/d621337862/htdocs/wcf/lib/system/WCF.class.php(324): wcf\system\database\Database->__construct(...)
    #2 /homepages/24/d621337862/htdocs/wcf/lib/system/WCF.class.php(141): wcf\system\WCF->initDB()
    #3 /homepages/24/d621337862/htdocs/wcf/global.php(25): wcf\system\WCF->__construct()
    #4 /homepages/24/d621337862/htdocs/global.php(13): require_once('/homepages/24/d...')
    #5 /homepages/24/d621337862/htdocs/index.php(9): require_once('/homepages/24/d...')
    #6 {main}
    <<<<


    <<<<<<<<d6c76dfc030c958e10384cc729dc3b9243f6d03f<<<<
    Tue, 16 Aug 2016 12:13:11 +0000
    Message: Connecting to MySQL server 'db621345947.db.1and1.com' failed:
    SQLSTATE[HY000] [2002] Connection refused
    File: /homepages/24/d621337862/htdocs/wcf/lib/system/database/MySQLDatabase.class.php (46)
    PHP version: 5.5.38
    WCF version: 2.1.11 (Typhoon)
    Request URI: /mobiquo.php
    Referrer:
    User-Agent: Mozilla/5.0 (Windows NT 5.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/46.0.2490.86 Safari/537.36 Polaris Slingshot Info/21000002
    Information: "<b>sql type:<\/b> wcf\\system\\database\\MySQLDatabase<br \/><b>sql error:<\/b> <br \/><b>sql error number:<\/b> 0<br \/><b>sql version:<\/b> unknown<br \/>"
    Stacktrace:
    #0 /homepages/24/d621337862/htdocs/wcf/lib/system/database/Database.class.php(107): wcf\system\database\MySQLDatabase->connect()
    #1 /homepages/24/d621337862/htdocs/wcf/lib/system/WCF.class.php(324): wcf\system\database\Database->__construct(...)
    #2 /homepages/24/d621337862/htdocs/wcf/lib/system/WCF.class.php(141): wcf\system\WCF->initDB()
    #3 /homepages/24/d621337862/htdocs/wcf/global.php(25): wcf\system\WCF->__construct()
    #4 /homepages/24/d621337862/htdocs/global.php(13): require_once('/homepages/24/d...')
    #5 /homepages/24/d621337862/htdocs/mobiquo/mobiquoCommon.php(14): require_once('/homepages/24/d...')
    #6 /homepages/24/d621337862/htdocs/mobiquo/mobiquo.php(28): require_once('/homepages/24/d...')
    #7 {main}
    <<<<


    <<<<<<<<d6c76dfc030c958e10384cc729dc3b9243f6d03f<<<<
    Tue, 16 Aug 2016 12:13:11 +0000
    Message: Connecting to MySQL server 'db621345947.db.1and1.com' failed:
    SQLSTATE[HY000] [2002] Connection refused
    File: /homepages/24/d621337862/htdocs/wcf/lib/system/database/MySQLDatabase.class.php (46)
    PHP version: 5.5.38
    WCF version: 2.1.11 (Typhoon)
    Request URI: /mobiquo.php
    Referrer:
    User-Agent: Mozilla/5.0 (Windows NT 5.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/46.0.2490.86 Safari/537.36 Polaris Slingshot Info/21000002
    Information: "<b>sql type:<\/b> wcf\\system\\database\\MySQLDatabase<br \/><b>sql error:<\/b> <br \/><b>sql error number:<\/b> 0<br \/><b>sql version:<\/b> unknown<br \/>"
    Stacktrace:
    #0 /homepages/24/d621337862/htdocs/wcf/lib/system/database/Database.class.php(107): wcf\system\database\MySQLDatabase->connect()
    #1 /homepages/24/d621337862/htdocs/wcf/lib/system/WCF.class.php(324): wcf\system\database\Database->__construct(...)
    #2 /homepages/24/d621337862/htdocs/wcf/lib/system/WCF.class.php(141): wcf\system\WCF->initDB()
    #3 /homepages/24/d621337862/htdocs/wcf/global.php(25): wcf\system\WCF->__construct()
    #4 /homepages/24/d621337862/htdocs/global.php(13): require_once('/homepages/24/d...')
    #5 /homepages/24/d621337862/htdocs/mobiquo/mobiquoCommon.php(14): require_once('/homepages/24/d...')
    #6 /homepages/24/d621337862/htdocs/mobiquo/mobiquo.php(28): require_once('/homepages/24/d...')
    #7 {main}
    <<<<


    <<<<<<<<0003066f5a10f36294910f71fd5c66333ffaa4d8<<<<
    Tue, 16 Aug 2016 12:13:12 +0000
    Message: Connecting to MySQL server 'db621345947.db.1and1.com' failed:
    SQLSTATE[HY000] [2002] Connection refused
    File: /homepages/24/d621337862/htdocs/wcf/lib/system/database/MySQLDatabase.class.php (46)
    PHP version: 5.5.38
    WCF version: 2.1.11 (Typhoon)
    Request URI: /mobiquo.php
    Referrer:
    User-Agent: Mozilla/5.0 (Windows NT 5.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/46.0.2490.86 Safari/537.36 Polaris Slingshot Info/21000002
    Information: "<b>sql type:<\/b> wcf\\system\\database\\MySQLDatabase<br \/><b>sql error:<\/b> <br \/><b>sql error number:<\/b> 0<br \/><b>sql version:<\/b> unknown<br \/>"
    Stacktrace:
    #0 /homepages/24/d621337862/htdocs/wcf/lib/system/database/Database.class.php(107): wcf\system\database\MySQLDatabase->connect()
    #1 /homepages/24/d621337862/htdocs/wcf/lib/system/WCF.class.php(324): wcf\system\database\Database->__construct(...)
    #2 /homepages/24/d621337862/htdocs/wcf/lib/system/WCF.class.php(141): wcf\system\WCF->initDB()
    #3 /homepages/24/d621337862/htdocs/wcf/global.php(25): wcf\system\WCF->__construct()
    #4 /homepages/24/d621337862/htdocs/global.php(13): require_once('/homepages/24/d...')
    #5 /homepages/24/d621337862/htdocs/mobiquo/mobiquoCommon.php(14): require_once('/homepages/24/d...')
    #6 /homepages/24/d621337862/htdocs/mobiquo/mobiquo.php(28): require_once('/homepages/24/d...')
    #7 {main}
    <<<<


    <<<<<<<<0003066f5a10f36294910f71fd5c66333ffaa4d8<<<<
    Tue, 16 Aug 2016 12:13:12 +0000
    Message: Connecting to MySQL server 'db621345947.db.1and1.com' failed:
    SQLSTATE[HY000] [2002] Connection refused
    File: /homepages/24/d621337862/htdocs/wcf/lib/system/database/MySQLDatabase.class.php (46)
    PHP version: 5.5.38
    WCF version: 2.1.11 (Typhoon)
    Request URI: /mobiquo.php
    Referrer:
    User-Agent: Mozilla/5.0 (Windows NT 5.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/46.0.2490.86 Safari/537.36 Polaris Slingshot Info/21000002
    Information: "<b>sql type:<\/b> wcf\\system\\database\\MySQLDatabase<br \/><b>sql error:<\/b> <br \/><b>sql error number:<\/b> 0<br \/><b>sql version:<\/b> unknown<br \/>"
    Stacktrace:
    #0 /homepages/24/d621337862/htdocs/wcf/lib/system/database/Database.class.php(107): wcf\system\database\MySQLDatabase->connect()
    #1 /homepages/24/d621337862/htdocs/wcf/lib/system/WCF.class.php(324): wcf\system\database\Database->__construct(...)
    #2 /homepages/24/d621337862/htdocs/wcf/lib/system/WCF.class.php(141): wcf\system\WCF->initDB()
    #3 /homepages/24/d621337862/htdocs/wcf/global.php(25): wcf\system\WCF->__construct()
    #4 /homepages/24/d621337862/htdocs/global.php(13): require_once('/homepages/24/d...')
    #5 /homepages/24/d621337862/htdocs/mobiquo/mobiquoCommon.php(14): require_once('/homepages/24/d...')
    #6 /homepages/24/d621337862/htdocs/mobiquo/mobiquo.php(28): require_once('/homepages/24/d...')
    #7 {main}
    <<<<


    <<<<<<<<0003066f5a10f36294910f71fd5c66333ffaa4d8<<<<
    Tue, 16 Aug 2016 12:13:12 +0000
    Message: Connecting to MySQL server 'db621345947.db.1and1.com' failed:
    SQLSTATE[HY000] [2002] Connection refused
    File: /homepages/24/d621337862/htdocs/wcf/lib/system/database/MySQLDatabase.class.php (46)
    PHP version: 5.5.38
    WCF version: 2.1.11 (Typhoon)
    Request URI: /mobiquo.php
    Referrer:
    User-Agent: Mozilla/5.0 (Windows NT 5.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/46.0.2490.86 Safari/537.36 Polaris Slingshot Info/21000002
    Information: "<b>sql type:<\/b> wcf\\system\\database\\MySQLDatabase<br \/><b>sql error:<\/b> <br \/><b>sql error number:<\/b> 0<br \/><b>sql version:<\/b> unknown<br \/>"
    Stacktrace:
    #0 /homepages/24/d621337862/htdocs/wcf/lib/system/database/Database.class.php(107): wcf\system\database\MySQLDatabase->connect()
    #1 /homepages/24/d621337862/htdocs/wcf/lib/system/WCF.class.php(324): wcf\system\database\Database->__construct(...)
    #2 /homepages/24/d621337862/htdocs/wcf/lib/system/WCF.class.php(141): wcf\system\WCF->initDB()
    #3 /homepages/24/d621337862/htdocs/wcf/global.php(25): wcf\system\WCF->__construct()
    #4 /homepages/24/d621337862/htdocs/global.php(13): require_once('/homepages/24/d...')
    #5 /homepages/24/d621337862/htdocs/mobiquo/mobiquoCommon.php(14): require_once('/homepages/24/d...')
    #6 /homepages/24/d621337862/htdocs/mobiquo/mobiquo.php(28): require_once('/homepages/24/d...')
    #7 {main}
    <<<<


    <<<<<<<<24faa73426967f896c6a3af55265657004eff177<<<<
    Tue, 16 Aug 2016 12:13:12 +0000
    Message: Connecting to MySQL server 'db621345947.db.1and1.com' failed:
    SQLSTATE[HY000] [2002] Connection refused
    File: /homepages/24/d621337862/htdocs/wcf/lib/system/database/MySQLDatabase.class.php (46)
    PHP version: 5.5.38
    WCF version: 2.1.11 (Typhoon)
    Request URI: /mobiquo.php
    Referrer:
    User-Agent: Mozilla/5.0 (iPhone; CPU iPhone OS 5_0 like Mac OS X) AppleWebKit/534.46 (KHTML, like Gecko) Version/5.1 Mobile/9A334 Safari/7534.48.3
    Information: "<b>sql type:<\/b> wcf\\system\\database\\MySQLDatabase<br \/><b>sql error:<\/b> <br \/><b>sql error number:<\/b> 0<br \/><b>sql version:<\/b> unknown<br \/>"
    Stacktrace:
    #0 /homepages/24/d621337862/htdocs/wcf/lib/system/database/Database.class.php(107): wcf\system\database\MySQLDatabase->connect()
    #1 /homepages/24/d621337862/htdocs/wcf/lib/system/WCF.class.php(324): wcf\system\database\Database->__construct(...)
    #2 /homepages/24/d621337862/htdocs/wcf/lib/system/WCF.class.php(141): wcf\system\WCF->initDB()
    #3 /homepages/24/d621337862/htdocs/wcf/global.php(25): wcf\system\WCF->__construct()
    #4 /homepages/24/d621337862/htdocs/global.php(13): require_once('/homepages/24/d...')
    #5 /homepages/24/d621337862/htdocs/mobiquo/mobiquoCommon.php(14): require_once('/homepages/24/d...')
    #6 /homepages/24/d621337862/htdocs/mobiquo/mobiquo.php(28): require_once('/homepages/24/d...')
    #7 {main}
    <<<<


    <<<<<<<<0003066f5a10f36294910f71fd5c66333ffaa4d8<<<<
    Tue, 16 Aug 2016 12:13:12 +0000
    Message: Connecting to MySQL server 'db621345947.db.1and1.com' failed:
    SQLSTATE[HY000] [2002] Connection refused
    File: /homepages/24/d621337862/htdocs/wcf/lib/system/database/MySQLDatabase.class.php (46)
    PHP version: 5.5.38
    WCF version: 2.1.11 (Typhoon)
    Request URI: /mobiquo.php
    Referrer:
    User-Agent: Mozilla/5.0 (Windows NT 5.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/46.0.2490.86 Safari/537.36 Polaris Slingshot Info/21000002
    Information: "<b>sql type:<\/b> wcf\\system\\database\\MySQLDatabase<br \/><b>sql error:<\/b> <br \/><b>sql error number:<\/b> 0<br \/><b>sql version:<\/b> unknown<br \/>"
    Stacktrace:
    #0 /homepages/24/d621337862/htdocs/wcf/lib/system/database/Database.class.php(107): wcf\system\database\MySQLDatabase->connect()
    #1 /homepages/24/d621337862/htdocs/wcf/lib/system/WCF.class.php(324): wcf\system\database\Database->__construct(...)
    #2 /homepages/24/d621337862/htdocs/wcf/lib/system/WCF.class.php(141): wcf\system\WCF->initDB()
    #3 /homepages/24/d621337862/htdocs/wcf/global.php(25): wcf\system\WCF->__construct()
    #4 /homepages/24/d621337862/htdocs/global.php(13): require_once('/homepages/24/d...')
    #5 /homepages/24/d621337862/htdocs/mobiquo/mobiquoCommon.php(14): require_once('/homepages/24/d...')
    #6 /homepages/24/d621337862/htdocs/mobiquo/mobiquo.php(28): require_once('/homepages/24/d...')
    #7 {main}
    <<<<


    <<<<<<<<24faa73426967f896c6a3af55265657004eff177<<<<
    Tue, 16 Aug 2016 12:13:12 +0000
    Message: Connecting to MySQL server 'db621345947.db.1and1.com' failed:
    SQLSTATE[HY000] [2002] Connection refused
    File: /homepages/24/d621337862/htdocs/wcf/lib/system/database/MySQLDatabase.class.php (46)
    PHP version: 5.5.38
    WCF version: 2.1.11 (Typhoon)
    Request URI: /mobiquo.php
    Referrer:
    User-Agent: Mozilla/5.0 (iPhone; CPU iPhone OS 5_0 like Mac OS X) AppleWebKit/534.46 (KHTML, like Gecko) Version/5.1 Mobile/9A334 Safari/7534.48.3
    Information: "<b>sql type:<\/b> wcf\\system\\database\\MySQLDatabase<br \/><b>sql error:<\/b> <br \/><b>sql error number:<\/b> 0<br \/><b>sql version:<\/b> unknown<br \/>"
    Stacktrace:
    #0 /homepages/24/d621337862/htdocs/wcf/lib/system/database/Database.class.php(107): wcf\system\database\MySQLDatabase->connect()
    #1 /homepages/24/d621337862/htdocs/wcf/lib/system/WCF.class.php(324): wcf\system\database\Database->__construct(...)
    #2 /homepages/24/d621337862/htdocs/wcf/lib/system/WCF.class.php(141): wcf\system\WCF->initDB()
    #3 /homepages/24/d621337862/htdocs/wcf/global.php(25): wcf\system\WCF->__construct()
    #4 /homepages/24/d621337862/htdocs/global.php(13): require_once('/homepages/24/d...')
    #5 /homepages/24/d621337862/htdocs/mobiquo/mobiquoCommon.php(14): require_once('/homepages/24/d...')
    #6 /homepages/24/d621337862/htdocs/mobiquo/mobiquo.php(28): require_once('/homepages/24/d...')
    #7 {main}
    <<<<


    <<<<<<<<a40c143288175c4a4f654f3020a1d506ca3fa953<<<<
    Tue, 16 Aug 2016 12:13:15 +0000
    Message: Connecting to MySQL server 'db621345947.db.1and1.com' failed:
    SQLSTATE[HY000] [2002] Connection refused
    File: /homepages/24/d621337862/htdocs/wcf/lib/system/database/MySQLDatabase.class.php (46)
    PHP version: 5.5.38
    WCF version: 2.1.11 (Typhoon)
    Request URI: /
    Referrer:
    User-Agent: Mozilla/5.0 (X11; Ubuntu; Linux i686; rv:45.0) Gecko/20100101 Firefox/45.0
    Information: "<b>sql type:<\/b> wcf\\system\\database\\MySQLDatabase<br \/><b>sql error:<\/b> <br \/><b>sql error number:<\/b> 0<br \/><b>sql version:<\/b> unknown<br \/>"
    Stacktrace:
    #0 /homepages/24/d621337862/htdocs/wcf/lib/system/database/Database.class.php(107): wcf\system\database\MySQLDatabase->connect()
    #1 /homepages/24/d621337862/htdocs/wcf/lib/system/WCF.class.php(324): wcf\system\database\Database->__construct(...)
    #2 /homepages/24/d621337862/htdocs/wcf/lib/system/WCF.class.php(141): wcf\system\WCF->initDB()
    #3 /homepages/24/d621337862/htdocs/wcf/global.php(25): wcf\system\WCF->__construct()
    #4 /homepages/24/d621337862/htdocs/global.php(13): require_once('/homepages/24/d...')
    #5 /homepages/24/d621337862/htdocs/index.php(9): require_once('/homepages/24/d...')
    #6 {main}
    <<<<

  • come on, just read the error messages. You database server refuses the connection. Get in touch with 1and1 support staff, if you don't know what to do.

  • Nothing to worry about. Something wrong with the hosting. Talk to them.

    Smile , it's good for health

  • they said they have a server issue... I was about to throw up... Nothing like getting woke up to your phone getting blown up with text messages saying the site is down....

  • I just wanted to let everyone know that replied I really appreciate the help. I finally got a grip on my panic. Its a relatively new site and down time is terrible. I just was woke up by a bunch of text messages and didn't know what to start looking at...


    Not that this was related to data loss, I will still get an automated backup solution into place today once its back up and online... :D :D

  • You might wanna check your hosting plan, I bet they have a backup concept for all shared webspaces and databas servers in place. You shouldn't rely on such promises too much, but it's good to know just in case...

Participate now!

Don’t have an account yet? Register yourself now and be a part of our community!