Instructions on Withdrawal

Consumers in the sense of § 13 BGB have a legal right of withdrawal according to the following instructions.

I. Instructions on Withdrawal

Right of Withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.


The withdrawal period will expire after 14 days from the day of the conclusion of the contract.


To exercise the right of withdrawal, you must inform us (WoltLab GmbH, Nedlitzer Str. 27B, D-14469 Potsdam, Tel.: +49 331 96784338, Email: woltlab@woltlab.com) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form, but it is not obligatory.


To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.


If the consumer revokes this contract for the delivery of digital content not on a physical data carrier, he does not have to pay any compensation (see § 357 Abs.9 BGB).

End of the Instructions on Withdrawal


II. Expiry of the Right of Withdrawal, § 356 para. 5 BGB

The right of revocation expires in this contract for the delivery of digital content not on a physical data carrier if we have begun with the execution of the contract after the consumer has expressly agreed that we begin with the execution of the contract before the expiry of the revocation period and he has confirmed his knowledge that he loses his right of revocation through his consent with the beginning of the execution of the contract.


III. Model Withdrawal Form

If you wish to withdraw the contract, please fill in this form and return it to:

  • WoltLab GmbH
    Nedlitzer Str. 27B
    D-14469 Potsdam
    Email: woltlab@woltlab.com
  • I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*):
    ______________________________________________
    ______________________________________________
    ______________________________________________
  • Ordered on (*)/received on (*):
    ______________________________________________
    ______________________________________________
  • Name of consumer(s):
    ______________________________________________
  • Address of consumer(s):
    ______________________________________________
    ______________________________________________
  • Signature of consumer(s) (only if this form is notified on paper):
    ______________________________________________
  • Date:
    ______________________________________________

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(*) Delete as appropriate.