WoltLab Cloud

Your own community in the managed WoltLab Cloud is only a few steps away.

WoltLab Cloud
Your own community in the managed WoltLab Cloud is only a few steps away.

Do you already have a forum and want to migrate to us?

Get in touch with us

Select the contract term
WoltLab Cloud
Starter
15,000 MB
Price per month
EUR 39.95
Billed every 3 months
EUR 119.85
Includes all storage space occupied by the software, uploaded files and the database. Not included are the automatically created daily backups.

If the quota is exceeded for a sustained period, we will contact you and work with you to find a solution.
All requests to the server that are processed by the PHP script language are counted, for example the forum start page or replying to a thread. Not counted are requests for static files, such as CSS or JavaScript files.

If the quota is exceeded for a sustained period, we will contact you and work with you to find a solution.
A more advanced search function based on Elasticsearch / OpenSearch. Your users will benefit from a powerful and fast search that delivers good results within seconds, even with many millions of records.
Good passwords offer limited protection for user accounts; a second factor (for example, a smartphone app) can provide additional protection for an account. Using the modern WebAuthn standard, additional browser functions (e.g. iCloud Keychain) or USB dongles are also supported.

Only available when using an own domain, the setup of WebAuthn is carried out by WoltLab in consultation with the customer.
Removes the branding “Community Software: WoltLab Suite” displayed at the end of on all pages. You can also insert your own branding at your own discretion.
Starting from the “Business” plan, we set up read access to the database of the WoltLab Cloud installation for customers on request. This also includes the ability to run database queries for the purpose of collecting statistical data.

This has no impact on the regular operation of the software.
In all offered plans, packages from the official Plugin-Store can be installed, which have been previously reviewed by WoltLab staff and marked with the blue “WoltLab Cloud” label.

The installation of apps and plugins from third-party sources or custom-made products is possible after individual agreement. The packages in question will be reviewed in advance by WoltLab staff for security and stability. We reserve the right to refuse the installation in case of serious defects.

Please contact us for a non-binding offer.
Allows additional users to access the ticket support without giving those users access to your account and billing information.
The fast and easy way to get in touch directly with a WoltLab employee. We will answer your questions and assist you in solving your problems.

For more information on the features and terms of use, please visit https://slack.com/connect.

Slack and Slack Connect are registered trademarks of Slack Technologies, LLC in the U.S. and other countries.
Your own domain can be connected to your installation free of charge. When accessing and using your site, only your domain will be visible in the browser's address bar at all times.
Our servers are located in a Tier III+ data center in Frankfurt am Main, the direct connection to well-known providers (for example Deutsche Telekom and Vodafone) guarantees reliable and short package runtimes for optimal loading times.

The data center is certified according to ISO 27001, ISO 9001, ISO 50001, PCI DSS, ISAE 3402 and is TÜV certified.
Once a day a backup copy of all data of the installation is made and stored encrypted. You can restore your installation at any time independently and free of charge to a state from up to 8 weeks ago.

The backups of the last 7 days are additionally stored in a secondary data center more than 200km away. We comply with the criteria of the Federal Office for Information Security (BSI) for geo-redundant data storage.
Criminals do not target just data, but also attack websites with the intention of overloading them with a flood of requests. The halt of such attacks is more and more often done only by paying a considerable amount, thus causing financial damage in addition to the trouble.

In cooperation with our partner Voxility, we offer free protection against such distributed denial of service attacks in all of our plans. Attacks are detected and absorbed before they can cause any damage.
Regular error messages in the software are embedded in the familiar appearance. In some special cases, such as missing files or directories, a generic error message is generated by the server.

Upon request, these error pages can be customized with your own logo or customized text. For technical reasons, the file size of the page including logo is limited to a maximum of 14 kB.
The minimum availability on a monthly basis is:
  • Starter: 99%
  • Professional: 99%
  • Business: 99.5%
  • Enterprise: custom agreement, minimum 99.5%
Not included are scheduled maintenance work, which we inform you about with a lead time of 1-2 weeks in normal cases.
Connect your community with an existing user database and the convenience of a single sign-on (SSO). We offer customized solutions for your use case and take care of the ongoing maintenance of the integration.

In addition to standard procedures such as OAuth 2.0 and OpenID Connect 1.0, we can also cover complex solutions such as SAML, Okta or SAP CDC.

The Strengths of the WoltLab Cloud

Does It Require Technical Skills?
No, we take care of all tasks that are necessary for the trouble-free operation of the software. The software will be installed for you and updated regularly. We also take care of the daily backup of your data.
Which Plan Is the Most Suitable? Can I Switch Plans?
Switching between the offered plans is possible at any time and allows you to react to changing requirements of your community. We would be happy to advise you on the choice of the right plan, please don’t hesitate to contact us.
What Happens If the Limits Are Exceeded?
There are no immediate consequences, your page remains accessible for you and your visitors as usual, even if you go over your limits. If you exceed the agreed resources for a continued period of time, we will contact you to work out a solution together.
Where Is the Data Stored?
All data, including data backups, are stored without exception on servers in Germany in compliance with the applicable data protection laws. You can request a copy of your stored data at any time.
Can Plugins or Styles Be Installed?
Yes, you can install plugins or styles from the Plugin-Store directly via the administration panel. Please look out for the “WoltLab Cloud” marking, paid entries must be purchased in advance and are not included. Plugins and styles from third party sites cannot be installed.
When Is a Cancellation Possible and What Happens with the Data?
The offered plans can be cancelled online anytime. We will provide you with a complete copy of your data for up to 2 months after cancellation. For a self-responsible further operation you have to purchase a corresponding license afterwards.

Unanswered Questions or Special Requirements?

Please don’t hesitate to contact us, we will be happy to answer all your questions and work out an individual concept for your community together.

* In accordance with Directive 2006/112/EC, as amended, prices may vary according to the country of residence of the customer. The prices in the offers are inclusive of VAT applicable in Germany.