Standard
All WoltLab Apps included
Free SSL Certificate
Optional against surcharge:
Advanced
All WoltLab Apps included
Free SSL Certificate
Optional against surcharge:
Professional
All WoltLab Apps included
Free SSL Certificate
Optional against surcharge:
Business
All WoltLab Apps included
Free SSL Certificate
Optional against surcharge:
How Is the “Disk Space” Calculated?
The calculation of the disk space includes all files of the software, any uploaded files and the space required for the data stored in the database. The automatically created daily backups do not count towards this limit.
Exceeding Disk Space Usage
There are no immediate consequences, your page remains accessible for you and your visitors as usual, even if you go over your limits. If you exceed the agreed resources for a continued period of time, we will contact you to work out a solution together.
What Are “Page Views”?
Page views include all requests that are processed by the PHP scripting language, for example the start page of the forum or replying to a thread. Requests for static files, such as CSS or JavaScript files, are not counted towards this limit.
Load Peaks and Exceeding Limits
The page views are counted for the entire billing month; load peaks on individual days or at certain times of the day are thus balanced out by quieter periods, for example at night.
There are no immediate consequences, your page remains accessible for you and your visitors as usual, even if you go over your limits. If you exceed the agreed resources for a continued period of time, we will contact you to work out a solution together.
What Costs Are Involved in the Migration?
Each migration is carried out by us individually, taking into account your requirements, both in terms of the source software and the scope of the desired data transfer.
Please contact us in advance so that we can clarify all questions.
What Happens During a Migration?
The contents of your existing installation will be transferred to our software, only data that is part of the original software or generated by it will be considered. However, contents provided by extensions (plugins or hacks) are not recognized and thus omitted.
For the migration we need the complete contents from the file system as well as from the database. We will discuss the exact procedure directly with you and support you at every step.
What Is “Elasticsearch”?
Elasticsearch is an advanced enterprise search solution that delivers significantly better and more accurate results compared to the default MySQL-based full-text search.
How Can I Use Elasticsearch?
Elasticsearch is included and already preconfigured in all WoltLab Cloud plans. Your visitors and users automatically benefit from the improved search. The operation of Elasticsearch has special requirements and is therefore not available with typical web hosting offers.
What Is a “Single Sign-On”?
Single sign-on makes use of a centralized user database and enables automated logon processes in the background. Typical use cases are an existing infrastructure based on the LDAP protocol (Active Directory, OpenLDAP) or other kinds of user databases of an existing website.
Which Systems Are Supported?
We have an extensive and long-standing experience in the integration of many different backends and can create custom solutions based on your requirements. Please get in touch with us in advance to discuss the possibilities of an individual implementation with you.
What Is “DDoS”?
DDoS (“Distributed Denial of Service”) refers to the targeted overloading of a website with the goal of rendering it inaccessible to visitors. In common cases, many computer systems send requests in parallel until all available capacities of the system on which the website is running are exhausted.
How Are Those Attacks Mitigated?
We make use of intelligent and effective filter solutions at network level to detect and filter out attacks as early as possible. Our partner Voxility is one of the world’s leading providers of DDoS protection solutions.
What Is the “Branding”?
The remark “Powered by WoltLab Suite” at the bottom of each page is a link to our website and helps us to attract potential customers.
Can I Use My Own Branding?
Starting with the “Business” plan, the branding will be removed automatically. You can apply your own branding at your own discretion.
Custom-Tailored Designs
The first impression usually lasts the longest, and an appealing design tailored exclusively for your site can greatly improve the visitor’s perception. From the earliest draft up until the final design, we will always be at your side to ensure a maximum in perfection and satisfaction.
Custom designs start at EUR 400,- (plus VAT, if applicable).
The Strengths of the WoltLab Cloud
Does It Require Technical Skills?
No, we take care of all tasks that are necessary for the trouble-free operation of the software. The software will be installed for you and updated regularly. We also take care of the daily backup of your data.
Which Plan Is the Most Suitable? Can I Switch Plans?
Switching between the offered plans is possible at any time and allows you to react to changing requirements of your community. We would be happy to advise you on the choice of the right plan, please don’t hesitate to contact us.
What Happens If the Limits Are Exceeded?
There are no immediate consequences, your page remains accessible for you and your visitors as usual, even if you go over your limits. If you exceed the agreed resources for a continued period of time, we will contact you to work out a solution together.
Where Is the Data Stored?
All data, including data backups, are stored without exception on servers in Germany in compliance with the applicable data protection laws. You can request a copy of your stored data at any time.
Can Plugins or Styles Be Installed?
Yes, you can install plugins or styles from the
Plugin-Store directly via the administration panel. Please look out for the “WoltLab Cloud” marking, paid entries must be purchased in advance and are not included. Plugins and styles from third party sites cannot be installed.
When Is a Cancellation Possible and What Happens with the Data?
The offered plans can be cancelled online anytime. We will provide you with a complete copy of your data for up to 2 months after cancellation. For a self-responsible further operation you have to purchase a corresponding license afterwards.
Unanswered Questions or Special Requirements?
Please don’t hesitate to contact us, we will be happy to answer all your questions and work out an individual concept for your community together.
* In accordance with Directive 2006/112/EC, as amended, prices may vary according to the country of residence of the customer. The prices in the offers are inclusive of VAT applicable in Germany.
