Not installing

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yaitsbilly

Member

Posts: 95

Friday, February 10th 2012, 3:37pm

Not installing

I just bought this plugin and when I try to install it, it keeps telling me this.

The data you have entered are invalid. Please check the information you have given in the marked fields.

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Netzwerg

Member

Posts: 5,551

Location: Ruhrpott

Occupation: Student

Friday, February 10th 2012, 3:43pm

Quoted from "yaitsbilly"

The data you have entered are invalid. Please check the information you have given in the marked fields.

Well and which field is marked, and what did you input in that field?

Best regards,
Sebastian Teumert

Packages | Support | GitHub | Twitter | Blog

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yaitsbilly

Member

Posts: 95

Friday, February 10th 2012, 4:02pm

com.woltlab.wcf.user.gallery.tar

yaitsbilly has attached the following image:

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Netzwerg

Member

Posts: 5,551

Location: Ruhrpott

Occupation: Student

Friday, February 10th 2012, 4:14pm

What browser do you use?

Best regards,
Sebastian Teumert

Packages | Support | GitHub | Twitter | Blog

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yaitsbilly

Member

Posts: 95

Friday, February 10th 2012, 4:19pm

Google Chrome

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Netzwerg

Member

Posts: 5,551

Location: Ruhrpott

Occupation: Student

Friday, February 10th 2012, 4:26pm

... and which version?

Best regards,
Sebastian Teumert

Packages | Support | GitHub | Twitter | Blog

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yaitsbilly

Member

Posts: 95

Friday, February 10th 2012, 4:28pm

16.0.912.77 m, This is the first time this has happened.

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Alexander Ebert

WoltLab Developer

Posts: 4,733

Location: Berlin

Friday, February 10th 2012, 4:31pm

I would recommend to re-download this file, in rare cases the file might be not entirely downloaded causing a corrupted archive. Furthermore if your system's defined temp folder is full the pre-installation routine may fail too.

Alexander Ebert
Developer WoltLab® GmbH

WCF 2.0 development
WoltLab on GitHub.com

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yaitsbilly

Member

Posts: 95

Friday, February 10th 2012, 6:37pm

And by sysyem's temp folder, you mean the server folder? And if so were is the folder located?

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yaitsbilly

Member

Posts: 95

Saturday, February 11th 2012, 4:25am

I have re-downloaded several times and even tried with a different browser, and I've tried on a different computer but its still not working please help.

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GhostKilla

Member

Posts: 105

Location: France - Thionville

Saturday, February 11th 2012, 5:44am

try to upload the packagefile to your server temporary, and enter the adress in the field, for me that work when i have errors with the upload from my computer

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