WoltLab Community Forum

Hi Guys,

I have just purchased a new licence for WBB (very old returning customer) and have attempted to install the new package on my web hosting account but keep coming up with an error on package installation.

Are you able to take a look at what could be wrong as it looks like a packaging issue?

Here is the error I revive pasted below (I get to 67% complete), please let me know if you require any further information

Kind Regards

Andy

Error:-

Fatal error: unable to find package file '/tmp/requiredPackage_4cd09ed77cf4ecd6600620871abdac2e20d1f035.tar'
You will get more information about the problem in our knowledge base: http://www.woltlab.com/help/?code=11002
Information:
error message: unable to find package file '/tmp/requiredPackage_4cd09ed77cf4ecd6600620871abdac2e20d1f035.tar'
php version: 5.3.10
wcf version: 1.1.9 (Tempest)
file: /var/sites/c/community.ultimatekarnage.com/public_html/wcf/lib/acp/package/PackageArchive.class.php (134)
error code: 11002
date: 06/18/2012 09:09am
request: /wcf/acp/index.php?page=Package&action=install&queueID=4&packageID=1&
referer: http://community.ultimatekarnage.com/wcf…ts&packageID=1&
Stacktrace:
#0 /var/sites/c/community.ultimatekarnage.com/public_html/wcf/lib/acp/package/PackageInstallation.class.php(81): PackageArchive->openArchive()
#1 /var/sites/c/community.ultimatekarnage.com/public_html/wcf/lib/acp/package/PackageInstallation.class.php(106): PackageInstallation->assignPackageInfo()
#2 /var/sites/c/community.ultimatekarnage.com/public_html/wcf/lib/acp/package/PackageInstallation.class.php(52): PackageInstallation->install()
#3 /var/sites/c/community.ultimatekarnage.com/public_html/wcf/lib/acp/page/PackagePage.class.php(49): PackageInstallation->__construct(4)
#4 /var/sites/c/community.ultimatekarnage.com/public_html/wcf/lib/page/AbstractPage.class.php(46): PackagePage->show()
#5 /var/sites/c/community.ultimatekarnage.com/public_html/wcf/lib/util/RequestHandler.class.php(64): AbstractPage->__construct()
#6 /var/sites/c/community.ultimatekarnage.com/public_html/wcf/lib/util/RequestHandler.class.php(92): RequestHandler->__construct('Package', Array, 'page')
#7 /var/sites/c/community.ultimatekarnage.com/public_html/wcf/acp/index.php(10): RequestHandler::handle(Array)
#8 {main}
Click the button below to undo the installation that lead to this error and to clean up your system.

Ok, I officially give up. I have tried 7-8 times to install this software and am failing at random points during package installation. Sometimes I get to 67% others 30% but always at this stage of the install.

Is anyone able to help (looks like the developers are not around and find it frustrating that I have to pay to submit a support ticket for buggy software)????

Thanks for the response Christopher. Unfortunately this does not resolve my issue

Also if it helps, i turned on some extra debugging and see this error?:-

Fatal error: WCF::initOptions() [function.require]: Failed opening required '/var/sites/c/community.ultimatekarnage.com/public_html/wcf/options.inc.php' (include_path='.:/usr/local/lib/php') in /var/sites/c/community.ultimatekarnage.com/public_html/wcf/lib/system/WCF.class.php on line 331

Thanks Chris, I have contacted my host to see if they can help... I wonder if it could be that I am on a Clustered/Grid server setup?

Hi MucCowboy, Just had a go with WAMP on my local PC and the install also failed at near enough the same point??? (except i get an unable to connect error). This is not looking good at all, why is it so complicated to install?

fail point:
http://localhost/wbb/wcf/acp/index.php?p…=2&packageID=0&

Hey guys, Just wanted to pop in and say thanks for your patience. I setup a new hosting account with site5 as I had an offer to go back (not been with them since 2005).

What can I say... WBB installed first time!! no problems and the speed is awesome!!

So it looks like it was a server configuration issue after all! (probably because of the nature of clustered/cloud hosting).

Anyone know why a local WAMP server install doesn't work (would be useful for dev work)?